Email your Sibel contact or support@sibelhealth.com with what you need and where it should ship. We will send a quote, and we ship once we receive your purchase order. Please order consumables early.
What to include in your request
- Your study or program name
- Each item and quantity. For adhesives, say which type (for example ANNE Chest Standard Wear, Gentle Wear or 7-day, ANNE Limb, or ADAM) and glove sizes if needed.
- The ship-to address and contact for each site
- Which Quick Start Guides to include, if you need printed copies
- When you need it
What happens next
- We send a quote.
- You send a purchase order (PO). We can’t ship without one.
- We pack and ship the order and email you the tracking number. Please confirm when it arrives.
Lead times
Adhesives and other consumables are often made and inspected to order, so please give as much notice as you can. Shipments outside the US can also take extra time at customs, and some countries need your customs broker’s details.
Replacement sensors
A sensor that has failed or been damaged is replaced on its own order, with a return label for the old sensor. We will arrange it under the terms of your agreement. See What should I do if a sensor is lost or damaged?.
Still need help? Submit a request or email support@sibelhealth.com. Include your Kit ID or device serial number. Do not include names, dates of birth, medical record numbers or other details that identify a person (protected health information, PHI).