I just put my sensor on the charger and it says it will take over 24 hours to download the data, what should I do?
Updated
Please make sure that the sensor(s) on the charger and tablet are next to each other (under 2 meters) so they can maintain a strong bluetooth connection.
Abnormally long data download times can usually be attributed to leaving the sensor off the charger for a long period of time (even when not being worn). Note that the ANNE Chest and ANNE Limb Sensors will automatically stop recording if they do not detect a signal after 30 minutes to prevent the unnecessary collection of data while not being worn.
If data collected is not wear data, you can log into the Admin settings and click the “Reset Memory” button to clear the sensor data.
Otherwise, you can leave the sensor on the charger overnight until the data sync is completed.