What should I do if a sensor or kit was paired to the wrong subject? – Sibel Health

Data is labeled with the subject it was recorded under, and reconnecting the sensor to another subject later does not change that. Write down what happened, correct the pairing, and tell us so we can note it against the data.

1. Record what happened

Note the Subject IDs involved, the sensor IDs, and the dates and times of the wear. Add a note in your study records (for example your EDC). Send the same details to us, using Subject IDs only.

2. Don’t reset the sensor

Let the data sync as normal. Please don’t use Reset Memory to “clean up” a mistake, because that deletes the recording.

3. Fix the pairing for future wear

Wrong sensor on a kit (in Discovery Hub):

Open the Subject’s Detailed View.
Use the remove button next to the sensor ID to take the wrong sensor off the kit.
Use the add button, enter the exact Sensor ID of the correct sensor, and pick the sensor type and location.
Select Next and confirm. If the iPad is online, the app updates. Restart the app if the sensor does not appear.

Wrong sensor on a kit (in the Discovery App): select Replace Sensor on the dashboard, choose the sensor to replace, then choose the correct sensor from the nearby list and select Replace.

Wrong kit assigned to a subject: in Discovery Hub, select Edit on the subject and enter the correct Kit ID.

Wrong QR code scanned at setup: in Admin Settings, select Subject Logout, then scan the correct QR code.

Sensors used with Discovery RA

A sensor can only be paired with one app at a time. If it was used with Discovery RA, change its session mode to automatic in Discovery RA, then Unpair it there first. See How do I use the Discovery RA app and the data parser?.

Still need help? Submit a request or email support@sibelhealth.com. Include your Kit ID or device serial number. Do not include names, dates of birth, medical record numbers or other details that identify a person (protected health information, PHI).