Discovery Cloud FAQ
Discovery App FAQ
- I just put my sensor on the charger and it says it will take over 24 hours to download the data, what should I do?
- My sensor isn’t connected to the Discovery App and it says the sensor is “out of range”, what should I do?
- How do I know that data has been uploaded to the cloud after downloading to the tablet?
- What if the app says that there is a sensor failure?
- How can I tell if the sensor is collecting data?
- What if the sensor is not showing/connecting in the app?
Discovery Hub FAQ
- What should I do if the Subject says they have been wearing the sensor but the data does not appear processed in the cloud or show as uploaded in Discovery Hub?
- What should I do if I can’t create my Discovery Hub account?
- What happens when I can’t register a kit to a subject?
- What should I do if I can’t log in to Discovery Hub?
- How can I tell if a subject is collecting data?
ANNE Sensor FAQ
- Do I need to use the glove with the ADAM sensor?
- I tried to put my sensor into ship mode but it didn’t turn off, why?
- Why is my sensor not turning on?
- Are the sensors waterproof?
- Where should I place the sensor when I am not using it?
- How is the sensor charged?